Experience the next generation of customer care
Featured Products Promotional FeaturesPosted by: Dental Design 4th July 2021
Throughout the years, W&H has become synonymous with cutting-edge solutions and constant evolution. Bearing these core parts of its identity in mind, the company has recently developed a new innovation that will transform customer care and set a new benchmark in the industry – the W&H Virtual Experience Centre.
Utilising the latest videogame technology, this immersive, constantly-evolving hub will completely revolutionise how professionals are able to interact with W&H and experience the latest innovations, educational sessions and more.
Easy to navigate and discover
When professionals log into the W&H Virtual Experience Centre, they will instantly be able to perform a number of functions to help them navigate and discover everything the Virtual Experience Centre can provide. A drop-down menu at the top of the screen means they can access areas such as product demonstrations and information videos with a single click, email representatives with enquiries or quickly teleport to places such as the virtual cocktail bar to experience some of the highlights of what the hub has to offer.
Alternatively, users can navigate the centre using the arrow keys on their keyboard or by clicking on the circle symbols in the virtual environment, offering a completely immersive experience that successfully imitates the organic feeling of discovery that you get from visiting an exhibition.
Accessible anytime, anywhere
With barriers to traditional exhibitions caused by the pandemic, it became clear that there was a need for a solution that allowed professionals to access product information and keep up with the latest innovations in a new way. It also needed to be accessible to all.
The W&H Virtual Experience Centre can be accessed on any device, including mobile phones. It can also be accessed 24/7, meaning that professionals are free from all of the usual restraints that visiting an exhibition may provide, such as the need to travel or to stick to a rigid schedule. This way, those visiting the centre can take their time to discover what interests them most, delving into the vast array of product demonstrations or speaking to representatives via the live chat function or email in a timeframe that suits them.
Everything you need to know about the industry’s latest cutting-edge solutions
At the very heart of W&H is the wide array of innovative solutions that have made the company such an icon in the modern dental industry. Professionals can use the Virtual Experience Centre to discover the ins and outs of the W&H catalogue, all helped by avatars of real-life members of the W&H team for that personal touch.
Visitors can view a specific product and click the information icons that appear to learn about key features. Plus, a vast library of product videos is available at each station, meaning that visitors can see the solutions in action and find out more about what makes them such stand-out systems. PDF brochures for each product are also available in just a single click – these can be downloaded and viewed at will, helping professionals to make informed decisions and understand systems inside and out before they make any purchases.
At each product station professionals can interact further with the avatar of a W&H team member and access even more. This includes behind the scenes videos for products – engaging clips that reveal how these solutions are made, the quality control in place and more.
Ever-expanding possibilities
Perhaps one of the most exciting aspects of the W&H Virtual Experience Centre is that it is a platform that will continue to evolve and provide new features over time.
W&H will be using the platform to launch new products, giving users a unique, insider experience of the latest innovations without needing to visit a physical exhibition. This means that professionals across the globe can easily stay on the same page, not only by having the information available to them from day one but also being able to see the key features of products in action.
Another future feature will be the introduction of educational resources and events for users to enjoy. These future sessions will allow professionals to access the latest information and research from wherever they are in the world as well as interact with the information they are being presented in a more dynamic fashion through the use of live chat and other real-time features.
Local events, product promotions and a whole host of other exciting possibilities are also in the pipeline, helping the W&H Virtual Experience Centre to remain an evolving and ever-dynamic option for professionals who want to experience state-of-the-art customer care.
W&H will still be at industry events and a member of the W&H Team will always be happy to visit you in your practice if you prefer so that you can continue to receive the usual W&H experience.
So, what are you waiting for?
You can access this dynamic, immersive new world of excellence from W&H by clicking the link here: https://www.wh.com/en_global/dental-newsroom/whexperience-center
To find out more visit www.wh.com/en_uk, call 01727 874990 or email office.uk@wh.com
