Dealing with patient conflict in the dental practice

  Posted by: Dental Design      9th March 2023

Lisa Bainham, Chairperson of the Association of Dental Administrators and Managers (ADAM), will be speaking at the upcoming British Dental Conference & Dentistry Show (BDCDS). As part of the programme at the Practice Management & Services Theatre, Lisa will present “I want to speak to the manager”. She says:

“Understanding how to handle complaints is important from a regulatory perspective, but we must also consider it from a personal point of view. Individuals need to be armed with knowledge so they can handle them effectively.

“I will talk about real-life complaints that teams see in practice every day. I’ll explore how we can utilise emotional intelligence to manage situations better, as well as what trigger words to avoid.

“I really like BDCDS. There’s something for everybody and they can come listen to the individual theatres that are relevant to them. BDCDS provides a great free training day and team building event for all.”

Don’t miss Lisa’s sessions and find out more about what ADAM could offer you by visiting their stand at among the exhibition.

The British Dental Conference & Dentistry Show 2023 will be held on Friday 12th and Saturday 13th May at NEC Birmingham, co-located with Dental Technology Showcase (DTS).

For more information, visit https://rfg.circdata.com/publish/DS23/?source=EKC or email dentistry@closerstillmedia.com