Care & Cover from Eschmann – Everything you need to ensure your equipment runs efficiently with minimal downtime

Annual Validation & Pressure Vessel Certification (PSSR 2000)

As part of Care & Cover, you receive Annual Validation reports & Pressure Vessel Certification. Eschmann provides dedicated manufacturer’s HTM01-05/SDCEP validation, at the time of installation and annually from there on to ensure ongoing compliance (while contracted on Care & Cover). This is in addition to providing an Annual Pressure Vessel Certification – which is a legal requirement.

Annual Service & Software Upgrades

In accordance with HTM01-05/SDCEP guidance, you receive scheduled annual validation and maintenance service visits. This is key to ensuring your Eschmann equipment remains in the best working condition. As an Eschmann customer, you will also benefit from the latest software upgrades, free of charge.

Unlimited Breakdown Cover & Unlimited Eschmann Parts & Labour

In the event of a breakdown, Eschmann offers unlimited breakdown cover as standard with Care & Cover.

Our engineers have immediate access to original manufacturer’s parts – so, in the event of an emergency, they can get your decontamination equipment back up and running with minimal downtime.

And, as there are no hidden charges with Care & Cover – we don’t limit or charge for any additional spare parts, engineer labour or travel costs.

Nationwide On-Site Support & Technical Telephone Support

Eschmann has a team of over 50 engineers nationwide, equipped with what they need to provide you with an incomparable level of professional support. They are specifically trained to maintain Eschmann decontamination equipment, so you can rest assured that they have the knowledge and expertise to care for your equipment professionally and effectively.

Also, you have access to technical telephone support, where the Eschmann support team can help with any queries you may have over the phone. This is just another way that Eschmann enables you to minimise downtime and keep your practice running smoothly.

Enhanced CPD User Training

Also included in Care & Cover is Enhanced CPD user training for up to 6 members of the team, annually, at no extra cost.

You’ll receive essential ECPD training that keeps your decontamination skills up-to-date, gaining your recommended hours for your 5-year ECPD cycle. This includes 30 minutes for your Eschmann autoclave and for your washer disinfector, equalling an hour each year. Training will be undertaken at a time that suits you, minimising disruption to your working day.

Alongside how to care for your Eschmann equipment correctly, a trained Eschmann engineer will share the knowledge you need in order to pass practice inspections from external bodies, like local health authorities (HA) and Care Quality Commission (CQC).

Don’t just take our word for it – hear what our customers have to say!

A long-standing Eschmann customer kindly shares their feedback:

“I’d absolutely recommend Eschmann to others. Their equipment is something you buy if you are looking for quality and long-term reliability – when you buy an autoclave from Eschmann you receive an exceptional level of support that you don’t often get from other suppliers. The Care & Cover service gives you peace of mind, too.”

Jo Wightman, Practice Manager of Riverside Dental Practice, describes her experience with the Eschmann SES 2010 autoclave and the Care & Cover service contract:

“We’ve always used Eschmann autoclaves and have always been happy with them – they have lasted for years.

“The practice used another company for our maintenance contract but the service was not good. We moved to Eschmann Care & Cover and they provide excellent service, in the rare event of an issue with one of our autoclaves, we don’t have to wait long for help.

“There is always someone at the end of the phone and the service is excellent – they return our calls and emails quickly.

“We’re very pleased with the service and support Eschmann provides, and we wouldn’t hesitate to recommend them.”

Find out more today

To find out more and to receive your Care & Cover package quotation, contact Eschmann today.

For more information on the highly effective and affordable range of infection control products from Eschmann, please visit www.eschmann.co.uk or call 01903 875787